Selected industry updates with a practical BitMessaging perspective for SMS, RCS, WhatsApp, API, callback and omnichannel workflows.
If a trend is relevant for your customer notifications, we can review the technical and business fit together.
Talk to BitMessagingIt’s a couple of days before your doctor’s appointment and, “Ding!”, your phone pings with a reminder text. A few days later, you get a notification that your prescription is ready for pickup. Then, another one comes th...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
You’re doing everything right. You’re tracking customer satisfaction scores (CSAT). You measure average handle time. You constantly optimize your return policies and shipping logistics. But if you’re running an enterpr...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
Somewhere right now, a message is going out in a brand’s name, from a retailer, a delivery company…or a criminal running a scam center on the other side of the world. Increasingly, there’s no easy way for the customer r...
BitMessaging angle: customer communication works best when channels, reports and operational ownership are managed together.
RCS and WhatsApp are the two richest business messaging channels, and the difference comes down to where the message lands. RCS (Rich Communication Services) delivers branded, interactive messages straight into a phone’...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
iMessage is Apple’s proprietary messaging service – end-to-end encrypted by default, but exclusive to Apple devices. RCS (Rich Communication Services) is the open messaging standard that upgrades texting on Android and...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
Is RCS secure? Yes – and it is a major upgrade on the plain SMS it replaces. Is RCS end-to-end encrypted? That one depends entirely on who is texting whom. That single distinction is the heart of RCS security, and it is...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
RCS for SaaS is Rich Communication Services used by technology and software companies to deliver branded, interactive lifecycle messages – onboarding nudges, verification codes, billing alerts, renewal reminders, and su...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
RCS gives banks and financial institutions a way to send verified, branded messages – fraud alerts, one-time passwords, payment reminders, account updates – directly to the text inbox customers already check. Every mess...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
Rich Communication Services (RCS) might be making headlines today with end-to-end encryption arriving for cross-platform chats and Apple supporting both peer-to-peer and business messaging, but the story of the communic...
BitMessaging angle: RCS is strongest when it is introduced together with SMS fallback and measurable delivery status.
